Pickup & Delivery


Tickets that were bought online can be picked up at the Winterfestkassa at EUROPARK-Shoppingcenter und at the box office at Volksgarten. Please be aware that already payed tickets can not be returned or exchanged.

Winterfestkassa at EUROPARK-Shoppingcenter
From 20 October 2017 you can pick up your tickets at EUROPARK-Shoppingcenter.

Opening hours:
Mo–Thu 9:00 – 19:30
Fr 9:00 – 21:00
Sat 9:00 – 18:00
Closed: 26. Oct, 25. + 26. Dec und 1. + 6. Jan and on sundays
Extra opening hours: 8. Dec (10:00 – 18:00)

Box office at Volksgarten

From 28 November you can pick up your tickets also at the box office at Volksgarten.

For shows before 17:30 respectively 30 minutes before showtime


If you cannot come in person, we’re happy to send the tickets to your place. Please notice that this service is only possible 14 days before the booked show and that there are additional costs to be considered, because we only send the tickets by registered letter.

If you have any questions don’t hesitate to contact us at the Ticketline +43 662 43 34 90 during the opening hours!